FAQs
Products
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What types of ergonomic office chairs are offered?
We offer various ergonomic office chairs, including models with adjustable armrests, lumbar supports, seat height adjustments, headrests, and more. For different body sizes and work styles, we have the right chair for everything.
Are the chairs suitable for long working hours?
Yes. Our chairs have been specially designed for daily, extended use, so that long working hours are easily manageable. Our chairs support a healthy posture.
Which materials are used for the chairs?
Our chairs are made from various high-quality materials, such as chrome metal, hard metal, QuantumFlex fabric, and high-quality PU leather. Each model has a detailed product description with the different materials used.
Order & Payment
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How can I place an order?
You can easily order through our online shop. You just have to
choose the respective product, add it to the shopping cart, and follow the
instructions at the checkout.
Can I change an order afterwards?
Changes are only possible if the order has not yet been shipped
Are there discounts for bulk orders?
For this, please feel free to contact our customer support for an individual
offer for bulk orders at support@clouvou.de
Packaging and shipping
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How is the chair packaged?
The chair is packed in sturdy boxes to ensure
that you are as well protected as possible during the transport process.
How much are the shipping costs?
We do not charge our customers any shipping costs for our chairs.
Can I track the shipping status of my order?
Yes, as soon as your order has been shipped, you will receive an email with
a tracking number – with this you can always check the
current status of your package.
Returns
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Can I return the office chair if I do not like it?
Yes, you have a 30-day return policy. If you are not satisfied with the chair, you can return it within 30 days of the order. You are welcome to contact our customer support to receive a return label at:
support@clouvou.de
How long does the refund of my return take?
The refund will be issued as soon as the returned package has arrived with us.
What happens if the chair was damaged during transport?
In this case, please contact support@clouvou.de immediately – we will take care of the replacement of the part directly and are happy to assist you here at any time.